Save current COVID-19 stats for the location of requester of ticket in Freshdesk
Apps used in template
About
When a new ticket is submitted in FreshDesk, the data for the country/province/county provided by the requester are retrieved in COVID-19 app and the ticket's fields are then updated with the corresponding data. The fields like "COVID-number of confirmed" are needed to be created in Freshdesk Admin>Ticket fields.
Trusted by thousands of fast-scaling organizations around the globe
Similar templates for inspiration
Looking to get more out of your apps? With Make, you can visually integrate any app into any workflow to save time and resources - no coding required. Try any of these templates in just a few clicks.
Save time by automatically generating completions to any topic, for example, SEO keywords from your content topics. Learn more
Every time you receive or send an SMS message via Twilio, Make will automatically add the message to a specified Google Sheets spreadsheet as a new row. The template uses this example spreadsheet.
Every time you add a new row to your Google Sheets spreadsheet, Make will automatically send a message in Twilio. The template uses this example spreadsheet.
This Template helps you export a collection of Firestore documents to Google Sheets. Make will automatically save all document field values in a new spreadsheet row. This scenario uses this example spreadsheet. Prerequisite: This template can't save fields of Array, Map or Geo type.
Every time a new ticket is opened in Zendesk, Make will automatically add the ticket information to a Google Sheets spreadsheet. The template uses this example spreadsheet.
Every time a new row is added to a Google Sheets spreadsheet, Make will automatically create a new record in Knack. The template uses this example spreadsheet.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Creates a new reply to a specified ticket.
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
FAQ
How Make works
Thousands of fast-scaling businesses create and automate on Make
Trusted by 500,000+ Makers
"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."
"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."
"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."
"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."