When a new ticket is submitted in FreshDesk, the data for the country/province/county provided by the requester are retrieved in COVID-19 app and the ticket's fields are then updated with the corresponding data. The fields like "COVID-number of confirmed" are needed to be created in Freshdesk Admin>Ticket fields.
Similar templates for inspiration
Looking to get more out of your apps? With Make, you can visually integrate any app into any workflow to save time and resources - no coding required. Try any of these templates in just a few clicks.
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Creates a new reply to a specified ticket.
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.