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Send report about tickets for each user in Zendesk for the previous month to Slack

Send report about tickets for each user in Zendesk for the previous month to Slack

Apps used in template

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On every first day in a month, the report with numbers of tickets for every user in Zendesk is sent to Slack.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Zendesk
Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action
Flow Control
Array aggregator

Aggregator
Tools
Basic trigger

Generates bundles with their own structure.

Trigger
Tools
Compose a string

Composes a string for easier mapping of scenarios.

Transformer
Tools
Convert the encoding of a text

Converts a text from one codepage to another.

Transformer
Zendesk
Create a Group

Creates a group.

Action
Zendesk
Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action
Zendesk
Create a Ticket

Creates a ticket.

Action
Zendesk
Create a Ticket Comment

Creates a ticket comment.

Action

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