Send new Freshdesk tickets to Databox by their priority

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Get this template

Apps used in template

Freshdesk

Flow Control

Databox

About

Some tickets are more urgent than others. Every time you add a ticket under a certain priority-level, Make will automatically update that level in Databox.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Array aggregator

Aggregator

Create a Company

Creates a new company.

Action

Create a Contact

Creates a new contact.

Action

Create a Forum

Creates a new forum.

Action

Create a Forum Category

Creates a new forum category.

Action

Create a Forum Topic

Creates a new forum topic.

Action

Create a Note

Create a new note to a specified ticket.

Action

Create a Reply

Creates a new reply to a specified ticket.

Action

Create a Ticket

Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).

Action

FAQ

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