Send Freshdesk Tickets to Databox
Apps used in template
About
Ticket status helps you to know the stage of the ticket right away. Make will automatically update your tickets by status in Databox, providing insights into your team's efficiency for its most urgent cases.
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Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Creates a new reply to a specified ticket.
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
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