When a new ticket is created in Freshdesk, a new alert is created in Opsgenie. With this scenario, you may give the opportunity to you agents to create alerts in Opsgenie without any need to give them access in Opsgenie or even asking them to switch between 2 apps.
Similar templates for inspiration
Looking to get more out of your apps? With Make, you can visually integrate any app into any workflow to save time and resources - no coding required. Try any of these templates in just a few clicks.
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds note to alert at OpsGenie
Adds tags to alert at OpsGenie
Creates an alert at OpsGenie
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
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