Create tickets on Zendesk from messages received in a public Slack channel
Similar templates for inspiration
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When a Slack message is sent in a specified channel, the scenario checks the Google sheet with addresses. If it’s already there, it does nothing. But if it’s not there, the scenario adds the new email to the list. More information here.
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The template uses this example spreadsheet. You should make a copy of it before configuring the template.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds a reaction to an item.
Adds a star to a channel.
Adds tags or replaces existing tags of a ticket, user or organization.
Archives a channel.
Completes a reminder.
Creates a channel.
Creates a group.
Creates a message.
Creates a reminder.
FAQ