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Create a Zendesk ticket from a CloudTalk call

Create a Zendesk ticket from a CloudTalk call

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Use this template to automatically create a Zendesk ticket (and a Zendesk user if it doesn't exist) when a new CloudTalk call is registered.

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Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Zendesk
Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action
Flow Control
Array aggregator

Aggregator
CloudTalk
Create a Contact

Creates a contact.

Action
Zendesk
Create a Group

Creates a group.

Action
Zendesk
Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action
Zendesk
Create a Ticket

Creates a ticket.

Action
Zendesk
Create a Ticket Comment

Creates a ticket comment.

Action
CloudTalk
Create an Activity

Creates an activity.

Action
Zendesk
Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

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