Create a Zendesk ticket from a CloudTalk call

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Get this template

Apps used in template

CloudTalk

Zendesk

Flow Control

About

Use this template to automatically create a Zendesk ticket (and a Zendesk user if it doesn't exist) when a new CloudTalk call is registered.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Array aggregator

Aggregator

Create a Contact

Creates a contact.

Action

Create a Group

Creates a group.

Action

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Create a Ticket

Creates a ticket.

Action

Create a Ticket Comment

Creates a ticket comment.

Action

Create an Activity

Creates an activity.

Action

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

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