Tag and/or comment on Zendesk tickets when an email to requester is not delivered (from Microsoft 365 Email)
Tag and/or comment on Zendesk tickets when an email to requester is not delivered (from Microsoft 365 Email)
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About
Use this template to automatically tag and/or comment on a Zendesk ticket if an email sent to a requester had not been delivered. The template works if you're using Zendesk in connection with Outlook.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds an large attachement to a message.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a new draft message.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates and sends a new message immediately.
Creates or updates a drop-down ticket field option.
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