Tag and/or comment on Zendesk tickets when an email to requester is not delivered (from Microsoft 365 Email)

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Apps used in template

Microsoft 365 Email

Zendesk

About

Use this template to automatically tag and/or comment on a Zendesk ticket if an email sent to a requester had not been delivered. The template works if you're using Zendesk in connection with Outlook.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add an Attachment

Adds an large attachement to a message.

Action

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Create a Draft Message

Creates a new draft message.

Action

Create a Group

Creates a group.

Action

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Create a Ticket

Creates a ticket.

Action

Create a Ticket Comment

Creates a ticket comment.

Action

Create and Send a Message

Creates and sends a new message immediately.

Action

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

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