Update the ticket metric in Databox with the number of Zendesk tickets created on the previous day
Update the ticket metric in Databox with the number of Zendesk tickets created on the previous day
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Use this template to automatically update a ticket metric in Databox with the number of Zendesk tickets created on the previous day.
This scenario is scheduled to run every day at 10:00. You can change it by clicking on the clock icon on the first module (you can change the time, but please don't change the frequency if you want the scenario to work properly).
If you want to update the metric with all your existing tickets at once, please use this template. Then you can use this template to update the metric regularly.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds tags or replaces existing tags of a ticket, user or organization.
Generates bundles with their own structure.
Composes a string for easier mapping of scenarios.
Converts a text from one codepage to another.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates a drop-down ticket field option.
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