Update the ticket metric in Databox with the number of Zendesk tickets created on the previous day

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Apps used in template

Zendesk

Tools

Databox

About

Use this template to automatically update a ticket metric in Databox with the number of Zendesk tickets created on the previous day.

This scenario is scheduled to run every day at 10:00. You can change it by clicking on the clock icon on the first module (you can change the time, but please don't change the frequency if you want the scenario to work properly).

If you want to update the metric with all your existing tickets at once, please use this template. Then you can use this template to update the metric regularly.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Basic trigger

Generates bundles with their own structure.

Trigger

Compose a string

Composes a string for easier mapping of scenarios.

Transformer

Convert the encoding of a text

Converts a text from one codepage to another.

Transformer

Create a Group

Creates a group.

Action

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Create a Ticket

Creates a ticket.

Action

Create a Ticket Comment

Creates a ticket comment.

Action

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

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