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Create various metrics in Databox from solved/closed Zendesk tickets data

Create various metrics in Databox from solved/closed Zendesk tickets data

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Use this template to automatically create and update Databox metrics when Zendesk tickets are closed/solved.

The template will create two metrics - 'Closed Tickets' and 'Resolution Time', and two dimensions - 'Type' of the ticket and ticket 'Priority'.

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Adds tags or replaces existing tags of a ticket, user or organization.

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Trigger
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Create a Group

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Action
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Create a Ticket

Creates a ticket.

Action
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Create a Ticket Comment

Creates a ticket comment.

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Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

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