Create various metrics in Databox from solved/closed Zendesk tickets data

Get this template

Get this template

Apps used in template

Zendesk

Tools

Databox

About

Use this template to automatically create and update Databox metrics when Zendesk tickets are closed/solved.

The template will create two metrics - 'Closed Tickets' and 'Resolution Time', and two dimensions - 'Type' of the ticket and ticket 'Priority'.

Trusted by thousands of fast-scaling organizations around the globe

Similar templates for inspiration

Looking to get more out of your apps? With Make, you can visually integrate any app into any workflow to save time and resources - no coding required. Try any of these templates in just a few clicks.

Analyze sentiment in customer feedback on Google Sheets using ChatGPT

Run a simple sentiment analysis of your customer feedback with the power of Artificial Intelligence!

Try It ➔

Create new completions with OpenAI ChatGPT from new rows in Google Sheets

Save time by automatically generating completions to any topic, for example, SEO keywords from your content topics. Learn more

Try It ➔

Add new Zendesk tickets to a Google Sheets spreadsheet as new rows

Every time a new ticket is opened in Zendesk, Make will automatically add the ticket information to a Google Sheets spreadsheet. The template uses this example spreadsheet.

Try It ➔

Add rows in Google Sheets for new actions in Glide

Every time an action is done in your Glide, Make will create rows with information on the action in your Google Sheets. Here's the table used in this scenario, make sure yours has got same columns. And here's the Glide app as an example on how to configure your app for this scenario.

Try It ➔

Save new Knack records to a Google Sheets spreadsheet

Every time a new record is created in Knack, Make will automatically add that record to a new row in a Google Sheets spreadsheet. The template uses this example spreadsheet.

Try It ➔

Send Google Analytics data to a Google Sheet

Use this template to automatically send Google Analytics data to a Google Sheet. It's set to fetch the data on a daily basis which you can change in the scheduling menu.

Try It ➔

Save Amazon Lambda function response for new Google Sheets row

Every time a new row is added to your Google Sheets spreadsheet, Make will automatically invoke a function in Amazon Lambda and update a row with data from the response.

Try It ➔

Upsert a vector into a Pinecone namespace from new Google Sheets row data

Easily upsert vectors into Pinecone namespaces using Google Sheets row data, enhancing search and machine learning capabilities, improving data-driven insights and decision-making.

Try It ➔

Create Google Sheets rows from new FreeScout conversations

Every time a new FreeScout conversation is created, Make will automatically add a corresponding row to the Google Sheets spreadsheet of your choice.

Try It ➔

Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Basic trigger

Generates bundles with their own structure.

Trigger

Compose a string

Composes a string for easier mapping of scenarios.

Transformer

Convert the encoding of a text

Converts a text from one codepage to another.

Transformer

Create a Group

Creates a group.

Action

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Create a Ticket

Creates a ticket.

Action

Create a Ticket Comment

Creates a ticket comment.

Action

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

FAQ

How do I get started with Make?

What is a scenario?

What is a module?

What is mapping?

How Make works

Thousands of fast-scaling businesses create and automate on Make

See Make in action

See how Make works

Trusted by 500,000+ Makers

"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."

Philipp Weidenbach

Head of Operations at Teleclinic

"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."

Cayden Phipps

COO at Shop Accelerator Martech

"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."

Erkki Markus

Product Owner at Smaily

"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."

Andreas Wixler

CTO & Co-founder at FINN