Jul 21, 2025 | 5 minutes
Make (it) in People Ops: How 4 clients automated their way to better HR
Read how four teams used Make to eliminate 800+ manual tasks, reduce onboarding from 3 days to 15 minutes, and save thousands of hours in HR ops.
Recruitment is a rewarding profession for those who love connecting with people and helping top talent find the right opportunities. But too often, too much time is spent not on interviews, but on entering candidate details into CMS tools and writing reports.
According to SmartRecruiters, 56% of HR professionals spend more than half of their working hours on administrative tasks.
That’s where automation comes in. It streamlines repetitive processes and gives recruiters the freedom to focus on what really matters – people. It also saves money; SmartRecruiters reports that 57% of companies lose over 40% of their HR budgets due to inefficiencies in their current systems.
We’ve gathered stories from four companies that used Make to automate their HR processes, and here’s what they achieved.
Bolt: eliminates 800+ manual HR task follow-ups
Bolt is a global mobility company with 10,000+ employees, offering ride-hailing, micromobility rentals, food delivery, and carsharing in over 600 cities across more than 50 countries.
The problems
Bolt’s HR team struggled with disjointed systems and manual follow-ups:
Workday wasn't fully integrated with Slack, leading to missed deadlines.
Critical tasks like approving transactions or updating hiring timelines were often delayed.
Chasing updates manually became unsustainable and time-consuming.
The solutions
Bolt used Make to connect systems and remove the need for manual coordination:
Automated Slack alerts triggered by Workday tasks ensured timely action from the right people.
Weekly responsibilities were pulled from Google Sheets and automatically shared via Slack and calendar invites.
The results
800+ manual follow-up messages eliminated
2+ workdays saved monthly per People Partner
Improved accuracy and timeliness across HR and Finance coordination
All our interactions are happening on Slack, so we needed to bring our HR processes where our people already are. Make proved to be a perfect tool for it.
Olivier Blazy, People Technology Manager at Bolt
Want to read the whole story of how Make helped Bolt?
GoJob: Decreasing hiring time from 3 days to 15 minutes
GoJob, a French HR technology platform, helps clients find the best possible workforce while supporting individuals in their next career step.
The challenges
GoJob faced three major challenges as it scaled:
Manual admin slowed them down during high-volume periods like the pandemic.
Testing new market fit (UK, US) required fast, low-cost experimentation.
Recruiters were bogged down with repetitive CV screening, hurting efficiency.
The solutions
GoJob used Make to automate and accelerate operations:
Automated document creation and SMS distribution for COVID-19 hiring compliance.
Built no-code market validation tools in Airtable and Notion to test expansion strategies.
Deployed an AI-powered recruitment workflow to pre-screen candidates and shortlist top profiles via SMS.
The results
30–50% increase in net revenue per year
5–10x higher ROI on no-code projects
Hiring time reduced from 3 days to 15 minutes (median)
We realized we can use no-code to predict outcomes. I call it innovating intuition. Instead of starting from a problem and working our way up to a solution, with Make, we do the opposite. We think of solutions to tackle a potential problem before it happens.
Thibaut Watrigant, Product Director at GoJob
Want to read the whole story of how Make helped GoJob?
Pacific Drive-Ins: Managing 700+ employees across the US without scaling the team
Pacific Drive-Ins is a franchise operator of Sonic Drive-In restaurants, running 16 locations across California and Arizona and serving over 6,000 customers daily.
The problems
Pacific Drive-Ins faced major operational challenges as they scaled:
Hiring and onboarding 700+ seasonal employees with a back-office team of 5 caused severe delays.
Slow, error-prone manual compliance tracking with California labor laws risked costly violations and lawsuits. For example, if an employee skipped a break, the company had to pay a missed meal period penalty.
Due to work overload, staff were disabling delivery apps without approval, causing daily revenue losses of up to $1,500.
The solutions
The company used Make to automate and centralize critical workflows:
Integrated Paycor with Make to automate job postings, onboarding, and applicant tracking.
Connected Infor and Paycor via Make to automatically monitor labor law compliance and calculate penalties.
Integrated with food delivery platforms to control menu updates, working hours, and staff-initiated service changes.
The results
Scaled operations to 700+ employees without growing the admin team
Reduced labor law non-compliance to near zero
Prevented $1,500/day in revenue loss from unauthorized delivery pauses
Make isn’t just a tool—it’s a partner that helps us run smarter and faster. It’s hard to imagine our business without it now.
Jeffrey Gelwix, President of Pacific Drive-Ins
Want to read the whole story of how Make helped Pacific Drive-Ins?
Bookbot: Cutting employee onboarding time by 65%
Bookbot is a second-hand book retailer, ranking among the top sellers in Czechia for both used and new books.
The problems
Bookbot’s HR team was overwhelmed by repetitive tasks, especially during peak hiring seasons:
Onboarding up to 200 temporary workers each month took over an hour per hire.
Collecting 700+ annual tax declaration signatures manually cost over 3 workdays.
Excessive manual work reduced capacity for strategic HR initiatives.
The solutions
Bookbot used Make to automate both onboarding and tax documentation:
A fully streamlined onboarding process connected their ATS (Applicant Tracking System), Google Sheets, Giriton, and Signi, cutting time and errors.
A second automation handled tax declaration form generation, distribution, and signature tracking, built in just 30 minutes.
The results
Lowering onboarding time from over 1 hour to just 21 minutes per hire.
Cutting annual tax declaration processing time by over 25 hours.
Removing 8–16 hours of manual work per person per month, freeing up 96 to 192 hours per year.
Make lets us run HR processes with the same efficiency as our e-commerce operations. What took us days now happens in minutes, allowing our team to spend time on people, not paperwork.
Kateřina Nushartová, and HR Operations Specialist
Want to read the whole story of how Make helped Bookbot?
Conclusion
From global enterprises to fast-scaling startups, these companies all faced a common challenge: HR teams buried in repetitive, manual work. By choosing Make, they turned hiring from a bottleneck into a strategic advantage, saving time, reducing costs, and creating better experiences for both candidates and teams. Want to give your recruiters more time for what really matters?
