Connect Freshdesk and OpenAI (ChatGPT, Sora, DALL-E, Whisper) integrations
Transform your customer support with intelligent automation by connecting Freshdesk and OpenAI (ChatGPT, Sora, DALL-E, Whisper) through Make. Automatically analyze tickets, generate AI-powered responses, and categorize customer inquiries in seconds—empowering your team to deliver faster, smarter support without the manual effort
Triggers when a contact is created or updated.
Triggers when an event occurs to a ticket.
Triggers when a ticket is created or updated.
Adds files to a specified vector store or, if not specified, creates a new vector store based on the configuration.
Analyzes images according to specified instructions.
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Creates and executes a batch of API calls.
Deletes an existing conversation.
Deletes an existing model response.
Deletes an existing video.
Downloads a file from a container.
Creates an edited or extended image given one or more source images and a prompt.
Generates a chat completion.
Qualifies whether the provided image or text(s) contains violent, hateful, illicit or adult content.
Generates a response.
Transcribes an audio to text.
Translates an audio to English.
Generates a video using Sora models with a text prompt and optional image or video references.
Generates images using GPT Image or DALL-E.
Generates an audio file based on text input and settings.
Retrieves details of the specified batch.
Retrieves an existing model response.
Returns information about a specific video by its ID.
Performs an arbitrary authorized API call.
Send messages to a specified or newly created thread and execute it seamlessly. This action can send the arguments for your function calls to the specified URLs (POST HTTP method only). Works with Assistants v2.
Generates a video remix using an existing video and text prompt.
Generates a response based on a simple text prompt.
Identifies information in a prompt's text and returns it as structured data.
Uploads a file to be used across the OpenAI platform.
Retrieves a list of batches.
Lists input items.
Returns a list of video jobs.
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Build your Freshdesk and OpenAI (ChatGPT, Sora, DALL-E, Whisper) integrations.
Connect OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Freshdesk through Make's automation platform to build intelligent workflows. OpenAI (ChatGPT, Sora, DALL-E, Whisper) triggers activate when events occur in your support system, such as new ticket creation or ticket updates. These triggers then initiate Freshdesk actions that use advanced AI capabilities to analyze customer messages, generate automated responses, perform sentiment analysis, categorize tickets, suggest relevant knowledge base articles, or draft contextual replies. Make's visual workflow builder connects OpenAI (ChatGPT, Sora, DALL-E, Whisper) triggers like new ticket creation to Freshdesk actions such as AI-powered analysis and automated response generation, enabling your support team to process tickets more efficiently with AI assistance
Adds files to a specified vector store or, if not specified, creates a new vector store based on the configuration.
Analyzes images according to specified instructions.
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Popular Freshdesk and OpenAI (ChatGPT, Sora, DALL-E, Whisper) workflows.
Transform your customer support with AI-powered automation that connects Freshdesk and OpenAI. Automatically classify tickets, generate intelligent responses, and analyze customer sentiment in real-time to deliver faster, smarter support experiences. Use ChatGPT to create knowledge base articles, provide multilingual support, and suggest contextual replies that help your team resolve tickets more efficiently while improving customer satisfaction
How to setup Freshdesk and OpenAI (ChatGPT, Sora, DALL-E, Whisper) in 5 easy steps
Get your Freshdesk API key
Sign into your Freshdesk account and click on your profile picture in the upper-right corner. Select 'Profile Settings' from the menu, then click the 'View API key' button in the right sidebar. Copy this key and save it somewhere safe - you'll need it to connect Freshdesk with Make.
Open your Make scenario
Log in to your Make account and navigate to the scenario where you want to use Freshdesk. Add a Freshdesk module to your workflow, then click the 'Create a connection' button. This will open a setup window where you'll enter your connection details.
Name your connection
In the connection setup window, you can give your connection a descriptive name in the 'Connection name' field. While this step is optional, using a clear name helps you keep track of your connections, especially if you plan to set up multiple integrations in Make.
Enter your Freshdesk details
Paste the API key you copied earlier into the 'API key' field. Then, in the 'Company name' field, enter just your Freshdesk domain name - if your URL is 'https://abc.freshdesk.com', type 'abc'. These details tell Make which account to connect to and how to access it securely.
Save and start automating
Click the 'Save' button to complete your connection setup. Once saved, your Freshdesk connection is active and ready to use. You can now add Freshdesk modules to your Make scenarios to automate support tasks like creating tickets or updating customer information automatically.
Transform customer support with AI-powered Freshdesk and OpenAI integration
Improve your support operations by connecting Freshdesk and OpenAI. Automate ticket classification, generate intelligent responses, analyze sentiment, and provide multilingual support.
Automatically categorize and prioritize Freshdesk tickets using OpenAI's advanced language models to analyze sentiment and context in customer messages.
Generate contextual reply suggestions for support agents by leveraging ChatGPT to understand customer inquiries and provide relevant response templates.
Analyze customer feedback sentiment in real-time using OpenAI to route urgent negative feedback to senior support staff while celebrating positive interactions.
Automatically generate help articles and FAQ responses from resolved Freshdesk tickets using ChatGPT to continuously improve your support documentation.
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