Connect OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Freshdesk integrations
Transform your customer support with the power of OpenAI and Freshdesk working together. Automatically convert ChatGPT responses, DALL-E visuals, and Whisper transcriptions into Freshdesk tickets, notes, and updates—reducing response times while improving support quality with AI-driven insights that work for you around the clock.
Triggers when a batch is completed.
Triggers when a video job is created.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Creates a new outbound email.
Creates a new reply to a specified ticket.
Creates a new ticket. Note that ticket creation is done only from the perspective of the agent (custom fields that are required for agents should be filled in, etc.).
Deletes a company.
Deletes a contact.
Deletes a ticket.
Gets a specified company.
Gets a specified contact.
Gets a specified agent.
Gets a specified ticket.
Performs an arbitrary authorized API call.
Updates an existing company.
Updates an existing contact.
Updates an existing ticket.
Retrieves a list of all satisfaction ratings of a ticket.
Retrieve a list of all conversation in a specified ticket.
Retrieves a list of all time entries of a ticket.
Searches for companies by their name or filter parameter.
Searches for contacts by their name or filter parameter.
Searches for contacts.
Searches for tickets.
Searches for tickets by using filter or query.
Trusted by thousands of fast-scaling organizations around the globe
Automate your work. Build something new.
Just drag and drop apps to automate existing workflows or build new complex processes. Solve problems across all areas and teams.
Build your OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Freshdesk integrations.
Connect Freshdesk as a trigger and OpenAI (ChatGPT, Sora, DALL-E, Whisper) as an action to automate your customer support workflows. When OpenAI generates AI-powered responses, analyzes customer sentiment, transcribes voice content through Whisper, or creates visual content with DALL-E, these outputs automatically trigger actions in OpenAI (ChatGPT, Sora, DALL-E, Whisper) such as creating tickets, updating ticket information, adding notes to existing tickets, or generating draft responses. This integration enables you to use ChatGPT's natural language understanding and OpenAI's capabilities to automatically populate your OpenAI (ChatGPT, Sora, DALL-E, Whisper) helpdesk system, reducing response times and improving ticket management with AI-generated content and insights.
Adds files to a specified vector store or, if not specified, creates a new vector store based on the configuration.
Analyzes images according to specified instructions.
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Creates a new company.
Creates a new contact.
Creates a new forum.
Creates a new forum category.
Creates a new forum topic.
Create a new note to a specified ticket.
Popular OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Freshdesk workflows.
Supercharge your customer support by connecting OpenAI's intelligent automation with Freshdesk's helpdesk platform. Automatically classify tickets, generate AI-powered responses, analyze sentiment, and provide multilingual support—all without manual effort.
Transform how your team handles customer inquiries with smart ticket summarization, contextual reply suggestions, and real-time priority updates. Deliver faster, more consistent support while reducing agent workload and improving customer satisfaction across every interaction.
How to setup OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Freshdesk in 5 easy steps
Get your Freshdesk API key
Before you can connect Freshdesk to Make, you'll need to retrieve your API key from Freshdesk. Log into your Freshdesk account, click on your profile picture in the top-right corner, go to Profile Settings, and click the View API key button in the sidebar. Copy this key and save it somewhere safe—you'll need it in the next steps to establish the connection.
Add a Freshdesk module in Make
Open your Make account and add a Freshdesk module to your automation workflow. This module acts as the bridge between Make and your Freshdesk account. Once you've added the module, you'll see a prompt to create a new connection—click on it to start the setup process.
Enter your connection details
In the connection setup window, you'll need to provide two pieces of information. First, paste the API key you copied from Freshdesk into the API key field. Second, enter your company name in the Company name field—this is just the unique part of your Freshdesk URL (for example, if your Freshdesk address is https://abc.freshdesk.com, enter only 'abc').
Save and verify your connection
After entering your API key and company name, click the Save button to complete the setup. Make will check the information you provided and create a secure connection between your Make account and Freshdesk. If everything is entered correctly, you'll receive a confirmation message that your connection was successful.
Start building your automation
With your connection established, you're now ready to use Freshdesk in your Make automations. You can create workflows that automatically perform tasks in Freshdesk or respond to events from your Freshdesk account. Your connection will stay active and ready to use whenever you need it in your automation scenarios.
Transform customer support with AI-powered Freshdesk automation
Optimize your support operations by connecting OpenAI and Freshdesk. Automatically classify tickets, generate intelligent responses, track sentiment, and provide multilingual support to deliver faster service.
Automatically categorize Freshdesk support tickets using OpenAI's sentiment analysis to prioritize urgent issues and route requests to the right teams instantly.
Generate contextual reply recommendations for Freshdesk tickets using ChatGPT, enabling support agents to respond faster with consistent, high-quality answers.
Analyze customer feedback sentiment in real-time with OpenAI and update Freshdesk ticket priorities, ensuring negative experiences receive immediate attention.
Use ChatGPT to automatically generate concise summaries of lengthy customer conversations in Freshdesk, saving agents time and improving handoff efficiency.
FAQ
How it works
Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.
Trusted by 350,000+ customers
"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."
Head of Operations at Teleclinic
"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."
COO at Shop Accelerator Martech
"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."
Product Owner at Smaily
"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."
CTO & Co-founder at FINN
"I can't count the number of hours I've saved by using Make. Every single day is simpler because of Make's automation."
Owner of Media Production