Connect OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Zendesk integrations
Transform customer support with intelligent automation by connecting OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Zendesk through Make. Let AI-generated content automatically create tickets, update records, and enrich support documentation—eliminating manual data entry while delivering faster, smarter customer service at scale.
Triggers when a batch is completed.
Triggers when a video job is created.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates an organization.
Creates or updates a drop-down ticket field option.
Creates a user.
Deletes a group.
Deletes an organization.
Deletes a user.
Retrieves a group.
Retrieves an organization.
Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a ticket.
Retrieves a user.
Retrieves information related to a user's ticket, topics, subscriptions, etc.
Performs an arbitrary authorized API call.
Merges tickets into a single ticket.
Deletes a ticket permanently.
Removes a dropdown ticket field option.
Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Soft deletes a ticket.
Updates a group.
Updates an organization.
Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Updates a ticket. The update allows for adding a new comment too.
Updates a user.
Uploads attachments for future use in a ticket.
Retrieves all groups.
Retrieves all organizations.
Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.
Retrieves tickets that were soft deleted.
Lists the options of a ticket custom field.
Retrieves all tickets (except for archived or soft deleted tickets).
Retrieves comments on a ticket.
Retrieves all users or a group's users or an organization's users.
Retrieves any kind of object matching your query.
Searches for an organization that matches the specified criteria.
Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.
Searches for a user that matches the specified criteria.
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Build your OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Zendesk integrations.
Connect Zendesk as a trigger and OpenAI (ChatGPT, Sora, DALL-E, Whisper) as an action through Make's automation platform. When OpenAI generates content—whether it's text responses from ChatGPT, transcriptions from Whisper, or images from DALL-E—these outputs trigger automated actions in OpenAI (ChatGPT, Sora, DALL-E, Whisper), such as creating tickets, updating existing tickets with AI-generated responses, adding transcribed voice interactions to customer records, or attaching visual content to support documentation. This integration allows OpenAI's AI capabilities to automatically initiate and populate OpenAI (ChatGPT, Sora, DALL-E, Whisper) actions, optimizing customer support workflows by eliminating manual data transfer between the systems.
Adds files to a specified vector store or, if not specified, creates a new vector store based on the configuration.
Adds tags or replaces existing tags of a ticket, user or organization.
Analyzes images according to specified instructions.
Cancels an "in-progress" batch. The batch will be in status "cancelling" for up to 10 minutes, before changing to "cancelled", where it will have partial results (if any) available in the output file.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates and executes a batch of API calls.
Popular OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Zendesk workflows.
Transform your customer support with AI-powered automation that intelligently categorizes tickets and routes them to the right agents instantly. Reduce response times, improve resolution quality, and scale your operations by connecting OpenAI's ChatGPT with Zendesk through Make's integration platform.
How to setup OpenAI (ChatGPT, Sora, DALL-E, Whisper) and Zendesk in 5 easy steps
Access your Zendesk API settings
Sign into your Zendesk account and navigate to the API settings by clicking 'Apps and integrations' in the left menu, then select 'APIs' and 'Zendesk API.' This is where you'll create the secure credentials that allow Make to connect with your Zendesk account. Think of this as setting up a special key that lets the two platforms communicate safely without sharing your password.
Create a new OAuth client in Zendesk
In the API settings, find the 'OAuth Clients' section and click 'Add OAuth Client.' Give your connection a descriptive name like 'Make Integration' so you can easily identify it later. OAuth is a secure method that creates a protected bridge between Make and Zendesk, ensuring your account stays safe while the platforms work together.
Configure your OAuth client settings
When setting up your OAuth client, you'll receive a Unique Identifier that acts like a username for Make. Copy this identifier and save it in a secure location like a password manager. You'll also need to enter the redirect URL provided by Make (https://www.integromat.com/oauth/cb/zendesk/) in the appropriate field, which is an essential part of establishing the secure connection between the two platforms.
Save your Secret credentials
After saving your OAuth client, Zendesk will display a Secret value that acts like a password for the connection. This Secret is shown only once, so immediately copy it and store it safely alongside your Unique Identifier. If you lose this Secret, you'll need to create a new OAuth client from scratch, so keeping it secure is crucial for maintaining your connection.
Complete the connection in Make
Open your Make account and add a Zendesk module to your automation scenario. Click 'Create a connection' and enter your Zendesk domain (found in your browser's address bar), along with the Unique Identifier and Secret you saved earlier. Click 'Save' and follow the prompts to authenticate, and your connection will be established, allowing you to build automations that use both Make and Zendesk together.
Transform your support operations with AI-powered Zendesk automation
Integrate OpenAI with Zendesk to automate ticket categorization, intelligent routing, and agent matching. Reduce response times while scaling your support operations with AI-driven workflows.
Automatically categorize and route support tickets to the most qualified agents based on AI-powered content analysis, reducing response times and improving resolution quality.
Optimize your support workflow by eliminating manual ticket sorting and assignment, allowing your team to focus on solving customer issues faster.
Leverage ChatGPT's natural language understanding to match tickets with agents who have the right skills and knowledge, ensuring optimal ticket assignment every time.
Accelerate customer support operations by automating the classification and distribution process, leading to faster first-response and overall resolution times.
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