Create low star Refiner surveys as new tickets in Zendesk

Get this template

Get this template

Apps used in template

Refiner

Zendesk

About

This template adds a new ticket into Zendesk as soon as a new low star response is collected by Refiner.

While setting up the template, you need to take a generated webhook URL from Make and use it in Integrations>Webhooks in the Refiner UI.

The template expects your Refiner survey to have these questions:

How likely are you to recommend our service a friend or colleague? (as an NPS score question)
What do you value you most about our service? (as an open question)
How many starts would you give us? (as a star rating question)

Note that email values from Refiner will only be passed to Zendesk if they are available for the particular survey submission.

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Create your own workflow

Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.

Add, Replace or Remove Tags

Adds tags or replaces existing tags of a ticket, user or organization.

Action

Create a Group

Creates a group.

Action

Create a Side Conversation

Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.

Action

Create a Ticket

Creates a ticket.

Action

Create a Ticket Comment

Creates a ticket comment.

Action

Create or Update a Ticket Field Option

Creates or updates a drop-down ticket field option.

Action

Create or Update a User

Creates a user.

Action

Create or Update an Organization

Creates or updates an organization.

Action

Delete a Group

Deletes a group.

Action

FAQ

How it works

Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.

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Head of Operations at Teleclinic

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Cayden Phipps

COO at Shop Accelerator Martech

"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."

Erkki Markus

Product Owner at Smaily

"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."

Andreas Stryz

CTO & Co-founder at FINN

"I can't count the number of hours I've saved by using Make. Every single day is simpler because of Make's automation."

Kimberly D

Owner of Media Production