Create low star Refiner surveys as new tickets in Zendesk
Create low star Refiner surveys as new tickets in Zendesk
Get this template
Apps used in template
About
This template adds a new ticket into Zendesk as soon as a new low star response is collected by Refiner.
While setting up the template, you need to take a generated webhook URL from Make and use it in Integrations>Webhooks in the Refiner UI.
The template expects your Refiner survey to have these questions:
- How likely are you to recommend our service a friend or colleague? (as an NPS score question)
- What do you value you most about our service? (as an open question)
- How many starts would you give us? (as a star rating question)
Note that email values from Refiner will only be passed to Zendesk if they are available for the particular survey submission.
Create your own workflow
Create custom workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates a drop-down ticket field option.
Creates a user.
Creates or updates an organization.
Deletes a group.
FAQ
See Make in action
See how Make works
Trusted by 350,000+ customers
"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."
"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."
"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."
"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."
"I can't count the number of hours I've saved by using Make. Every single day is simpler because of Make's automation."
