Connect Slack and Zendesk integrations
Triggers when a new message is added to a direct message channel.
Triggers when a new file is added.
Triggers when a new message is added to a multiparty direct message channel.
Triggers when a new message or another event is created.
Triggers when a new message is added to a private channel.
Triggers when a new message is added to a public channel.
Triggers when a new user is added or an existing user has changed. Only emit the latest change since the last scenario run.
Adds tags or replaces existing tags of a ticket, user or organization.
Creates a group.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Creates a ticket comment.
Creates or updates an organization.
Creates or updates a drop-down ticket field option.
Creates a user.
Deletes a group.
Deletes an organization.
Deletes a user.
Retrieves a group.
Retrieves an organization.
Retrieves the details of a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a ticket.
Retrieves a user.
Retrieves information related to a user's ticket, topics, subscriptions, etc.
Performs an arbitrary authorized API call.
Merges tickets into a single ticket.
Deletes a ticket permanently.
Removes a dropdown ticket field option.
Replies a side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Soft deletes a ticket.
Updates a group.
Updates an organization.
Updates the state or subject of the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Updates a ticket. The update allows for adding a new comment too.
Updates a user.
Uploads attachments for future use in a ticket.
Retrieves all groups.
Retrieves all organizations.
Retrieves a list of side conversation events on the side conversation by its ID and the ticket ID. This feature is only available if it has been enabled by the administrator.
Retrieves a list of side conversations on the given ticket. This feature is only available if it has been enabled by the administrator.
Retrieves tickets that were soft deleted.
Lists the options of a ticket custom field.
Retrieves all tickets (except for archived or soft deleted tickets).
Retrieves comments on a ticket.
Retrieves all users or a group's users or an organization's users.
Retrieves any kind of object matching your query.
Searches for an organization that matches the specified criteria.
Searches for a ticket that matches the specified criteria. Does not list soft deleted tickets.
Searches for a user that matches the specified criteria.
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Build your Slack and Zendesk integrations.
Explore the potential of automation by integrating Slack as a trigger with Zendesk as an action using Make. Automatically send Slack notifications for new Zendesk tickets or update ticket status based on Slack interactions. This integration supports communication and fosters operational efficiency, improving customer service and team collaboration. Experience how Slack and Zendesk can transform your workflow with Make's integration.
Adds a reaction to a message.
Adds a star to a channel.
Adds tags or replaces existing tags of a ticket, user or organization.
Archives a channel.
Creates a channel.
Creates a group.
Creates a reminder.
Creates a new side conversation by the ticket ID. This feature is only available if it has been enabled by the administrator.
Creates a ticket.
Popular Slack and Zendesk workflows.
Explore the potential of Slack and Zendesk integration with Make. Automate notifications, simplify reports, and manage tickets effectively. Increase team efficiency by centralizing ticket communication and converting messages into tickets.
How to setup Slack and Zendesk in 5 easy steps
Access and select module
Log in to Make and select either Slack or Zendesk as the module to connect.
Initiate connection
Click on 'Create a connection' to begin setting up your integration.
Name your connection
Provide a connection name that helps you recognize it easily later.
Authenticate and save
Save your connection and follow any prompts to confirm your credentials.
Integrate and use
Start adding and using additional Slack or Zendesk features within your setup.
Increase efficiency by integrating and automating Slack with Zendesk
Integrate Slack and Zendesk for streamlined operations: automate notifications, ticket creation, and reporting to improve communication and centralize support management.
Receive instant notifications on Slack for each new ticket created in Zendesk, ensuring quick team response.
Automatically send monthly Zendesk ticket summaries for all users to Slack, simplifying report sharing.
Convert Slack messages into Zendesk tickets instantly, reducing manual data entry and speeding up ticket processing.
Integrate Slack with Zendesk to keep your team informed and coordinated on ticket status and updates.
FAQ
Integrating Slack and Zendesk using Make allows for effective communication and efficient ticket management. Notifications can be sent directly to Slack channels when a Zendesk ticket is updated, ensuring your team stays informed in real time without switching between apps.
Yes, you can automate workflows between Slack and Zendesk with Make, creating triggers and actions such as sending a notification in Slack for every new ticket in Zendesk or updating Zendesk tickets based on Slack messages.
Yes, the integration helps improve customer support efficiency by enabling faster response times and better coordination among team members. By receiving real-time alerts in Slack about important Zendesk updates, teams can act swiftly to resolve issues.
Setting up the integration is straightforward with Make's user-friendly interface. You can easily configure scenarios with drag-and-drop functionality, even if you don't have extensive technical knowledge, allowing you to connect Slack and Zendesk with ease.
A scenario represents a workflow or a project of your own creation, and it is made up of a series of modules that automate apps and services. Creating a scenario allows you to transfer and transform data between apps and services via these modules to automate anything and improve the way you work.
Modules are the main building blocks of automation in Make. Modules represent actions that Make performs with an app, like creating, updating, or deleting data.
How it works
Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.
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