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HubSpot CRM

With HubSpot CRM modules in Make, you can manage the events, records, contacts, engagements, files, and form submissions in your HubSpot CRM account.

To use the HubSpot CRM modules, you must have a HubSpot CRM user account. You can create a user account at https://app.hubspot.com/signup-hubspot.

To use HubSpot CRM webhooks and a few other features, you must have a HubSpot CRM developer account. You can create a developer account at https://app.hubspot.com/signup-hubspot/developers.

Refer to the HubSpot API Documentation for a list of available endpoints.

Connect Hubspot CRM to Make

To establish the connection in Make:

  1. Log in to your Make account, add a Hubspot CRM module to your scenario, and click Create a connection.

    Note: If you add a module with an instant tag, click Create a webhook, then Create a connection. You will need to have a developer account and use advanced settings for this feature. For more information, see Connect Hubspot CRM to Make using advanced settings below.

  2. Optional: In the Connection name field, enter a name for the connection.

  3. Click Save.

  4. If prompted, authenticate your account and confirm access.

You have successfully established the connection. You can now edit your scenario and add more Hubspot CRM modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Connect Hubspot CRM to Make using advanced settings

The following modules require a Hubspot CRM developer account and a connection using advanced settings:

  • Watch Notifications (uses a webhook)

  • Create a Timeline Event

  • List Timeline Event Templates

To establish the connection using advanced settings, you must:

  1. Create a Hubspot CRM custom application.

  2. Obtain your Hubspot CRM developer API key and User ID.

  3. Establish an OAuth connection between Hubspot CRM and Make .

Create a Hubspot CRM custom application

To create a custom application:

  1. Log in to your HubSpot developer account.

  2. If you do not have any existing apps, click on Create an app . If you have existing apps, click on Manage apps > Create app.

  3. In the App Info tab, enter the following details:

    Public app name

    Enter the app name.

    App logo (Optional)

    Click the Upload button to add an image.

    Description (Optional)

    Enter the app details.

  4. In the Auth tab, enter the following details:

    Install URL (OAuth)

    Leave this field blank.

    Redirect URLs

    Enter https://www.make.com/oauth/cb/hubspotcrm

    Scopes

    This is only required if you are using the Watch Notifications module, as this module requires a webhook.

    Add required scopes based on the subscriptions you will watch for. Refer to the Required Permissions for Hubspot CRM Webhooks Custom App Scopes column for the required scopes to include.

    If you are not using a webhook module, you can leave this section blank.

  5. Click Save changes.

  6. Scroll up to the App credentials section, copy the Client ID and Client Secret values, and store them in a safe place.

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You now have the client credentials to use when creating your OAuth connection in Make .

Note

Each HubSpot CRM Custom Application can only be associated with one webhook URL. To watch for multiple events (subscriptions), add all desired subscriptions when configuring the module in Make.

Refer to your HubSpot CRM subscription for information regarding how many Custom Applications you can create.

Obtain your Hubspot CRM developer API key and User ID

To obtain your API key and User ID:

  1. In your HubSpot developer account, click on the Apps tab in the top menu.

  2. Click Get HubSpot API key.

  3. If you have an existing API key, click Show key and copy the key value. If you do not have an existing key, click the Create key button and copy the key value. Store it in a safe place.

  4. Copy your User ID and store it in a safe place.

You now have the API key and User ID values to use when creating your webhook's OAuth connection in Make .

Establish an OAuth connection between Hubspot CRM and Make

To establish your OAuth connection:

  1. Log in to your Make account, add a Hubspot CRM module to your scenario, and click Create a connection.

    Note: If you add a module with an instant tag, click Create a webhook, then Create a connection.

  2. Optional: In the Connection name field, enter a name for the connection.

  3. Click Show advanced settings.

  4. In the HubSpot Developer API Key and User ID fields, enter the values you saved in Obtain your Hubspot CRM developer API key and User ID above.

  5. In the Client ID and Client Secret fields, enter the client credentials you a saved in Create a Hubspot CRM custom application above.

  6. Click Save.

  7. If prompted, authenticate your account and confirm access.

  8. Select the associated user account to connect to and click Choose Account.

  9. Confirm access by clicking Connect app.

  10. If you are using a webhook module, in the Subscriptions field of the module, add or map the Subscription Type to watch for.

    Note: Make sure you add all desired subscriptions (and their scopes) as this field cannot be updated at a later time.

  11. Click Save.

You have successfully established the connection. You can now edit your scenario and add more HubSpot CRM modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Required Permissions for HubSpot CRM Webhooks

When using the Watch Notificationsinstant module, the following permissions must be added as HubSpot CRM custom app Scopes and OAuth connection Custom Scopes.

Subscription

Custom App Scopes

Connection Custom Scopes

Company - created

crm.objects.companies Read

CRM Companies Read

Company - deleted

crm.objects.companies Read

CRM Companies Read

Company - specified property is changed

crm.objects.companies Read

CRM Companies Read

Contact - created

crm.objects.contacts Read

CRM Contacts Read

Contact - deleted

crm.objects.contacts Read

CRM Contacts Read

Contact - deleted for privacy compliance reasons

crm.objects.contacts Read

CRM Contacts Read

Contact - specified property is changed

crm.objects.contacts Read

CRM Contacts Read

Deal - created

crm.objects.deals Read

CRM Deals Read

Deal - deleted

crm.objects.deals Read

CRM Deals Read

Deal - specified property is changed

crm.objects.deals Read

CRM Deals Read

For permission information regarding additional subscriptions, refer to the HubSpot Developer Webhook subscriptions documentation.

Legacy API

If you are using the legacy version of HubSpot, refer to the HubSpot Legacy Docs Webhooks documentation for permission information.

HubSpot CRM Video Tutorial

This tutorial explains how to build a scenario that grabs new contacts from HubSpot CRM, inserts their information into a Google Docs Template, uploads the compiled document to Dropbox, and sends it via Gmail.

Build Hubspot CRM Scenarios

After connecting the app, you can perform the following actions:

CRM Objects

  • Watch CRM Objects

  • Search for CRM Objects

Records (Deals, Contacts, Companies)

  • Get a Record Property

Custom Objects

  • Create a Custom Object Record

  • Get a Custom Object Record

  • Update a Custom Object Record

  • Delete a Custom Object Record

Contacts

  • Watch Contacts Added to a List

  • Watch Contacts

  • Add Contacts to a List

  • Remove a Contact from a List

  • List Contacts

  • Create a Contact

  • Update a Contact

  • Get a Contact

  • Search for Contacts

  • Merge Contacts

  • Delete a Contact

Deals

  • Watch Deals

  • Create a Deal

  • Update a Deal

  • Get a Deal

  • List Deal/Ticket Pipelines

  • Search for Deals

  • Delete a Deal

Companies

  • Watch Companies

  • Create a Company

  • Update a Company

  • Get a Company

  • Search for Companies

  • Delete a Company

Engagements

  • Watch Engagements

  • Create an Engagement

  • Delete an Engagement

Events and Notifications

These modules require a Hubspot CRM developer account and a connection using advanced settings.

  • Watch Notifications

  • Create a Timeline Event

  • List Timeline Event Templates

Files

  • Watch Files

  • Create a Folder

  • List Files

  • Upload a File

  • Update File Properties

  • Delete a File

  • Delete a Folder

Users

  • Get an Owner

  • List Owners

Tickets

  • Watch Tickets

  • Create a Ticket

  • Update a Ticket

  • Get a Ticket

  • Search for Tickets

  • Delete a Ticket

Forms

  • Watch Submissions for a Form

  • Get a File Uploaded via Form

  • List Forms

  • Submit Data to a Form

Workflows

  • Add a Contact to a Workflow

  • Remove a Contact from a Workflow

Subscriptions

Note: You cannot subscribe a contact to an email address that is already subscribed.

  • Watch Subscriptions Timeline for a Portal

  • Subscribe Contact

  • Unsubscribe a Contact

Associations

  • Create an Association

  • List Associations

  • Delete an Association

Other

  • Make an API Call

Numeric Value Character Limit

HubSpot imposes a 18 digit character limit for numeric values and automatically truncates values that exceed the limit. For example, when you filter by a custom field with more than 18 digits, the API will automatically truncate the number to 18 digits.

Disconnect Make from HubSpot CRM

To disconnect the Make app from your HubSpot CRM account:

  1. Log in to your HubSpot account.

  2. Go to the App Marketplace and click Manage Apps.

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  3. Under the Connected apps section, in the app you want to disconnect, click Actions > Uninstall.

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The app has been disconnected.

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