Tawk.to
The Tawk.to modules allow you to watch the start and end of the chat, and new tickets in your Tawk.to account.
Getting Started with Tawk.to
Prerequisites
A Tawk.to account
In order to use Tawk.to with Make, it is necessary to have a Tawk.to account. You can create a Tawk.to account at dashboard.tawk.to/signup.
Note
The module dialog fields that are displayed in bold (in the Make scenario, not in this documentation article) are mandatory!
Note
You do not have to establish a connection for adding webhooks to your Tawk.to account.
1. Open any Watch module, enter a name for the webhook, click Save, and copy the URL address to your clipboard.
![61f27c3e54068.gif](./../image/uuid-8fd334aa-ea05-d5f3-4571-72b727ebb513.gif)
2. Log in to your Tawk.to account. Click Settings > Webhooks > Create Webhook.
![61f27c40974e9.gif](./../image/uuid-f0ce3351-abdd-d032-dbc7-b9c8156ba864.gif)
3. Enter a name for the webhook, and in the Endpoint field, enter the URL address copied in step 1, select the events you want to watch, and click Save.
![61f27c42cc413.png](./../image/uuid-18738652-f01c-8abf-27a4-f32ed032233c.png)
You have successfully added the webhook.
![61f27c43e314b.png](./../image/uuid-8f830042-bbf5-3b77-0c92-b530dcdb5ccc.png)
Watch Chat Ends
Triggers when a chat ends.
Webhook Name | Enter a name for the webhook. |
Watch Chat Starts
Triggers when the first message in a chat is sent by a visitor or agent.
Webhook Name | Enter a name for the webhook. |
Watch New Ticket
Triggers when a new ticket is created.
Webhook Name | Enter a name for the webhook. |
For more information on webhooks, see Tawk.to webhooks.