JivoChat

The JivoChat modules allow you to watch the chats in your JivoChat account.

Getting Started with JivoChat

Prerequisites

  • A JivoChat account

In order to use JivoChat with Make, it is necessary to have a JivoChat account. If you do not have one, you can create a JivoChat account at jivochat.com.

Note

The module dialog fields that are displayed in bold (in the Make scenario, not in this documentation article) are mandatory!

You do not have to establish a connection to add a webhook to your JivoChat account.

1. Open any Watch module, enter a name for the connection, click Save, and copy the URL address to your clipboard. Click OK and save the trigger.

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2. Log in to your JivoChat account. Click Manage > Channels > Settings > Integration Settings for Developers.

3. Enable the webhook and in the Webhooks Endpoint URL field, enter the URL address copied in step 1.

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You have successfully added the webhook.

Note

You can have only one trigger active at a time.

Watch New Call/Call Status Changed

Triggers when operators get a new call or an existing call change status.

Webhook Name

Enter a name for the webhook

Watch Chat Accepted

Triggers when an agent clicks "Reply".

Webhook Name

Enter a name for the webhook

Watch Chat Assigned

Triggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.

Webhook Name

Enter a name for the webhook

Watch Chat Finished

Triggers when a chat is closed in the agent application.

Webhook Name

Enter a name for the webhook

Watch Chat Updated

Triggers when a visitor's information has been updated. For example, a visitor filled the contacts form in the chat.

Webhook Name

Enter a name for the webhook

Watch Offline Message Sent

Triggers when a visitor sends an offline message through the chat offline form.

Webhook Name

Enter a name for the webhook

For more information, see JivoChat Webhooks.