Tawk.to

The Tawk.to modules allow you to watch the start and end of the chat, and new tickets in your Tawk.to account.

Getting Started with Tawk.to

Prerequisites

  • A Tawk.to account

In order to use Tawk.to with Make, it is necessary to have a Tawk.to account. You can create a Tawk.to account at dashboard.tawk.to/signup.

Note

The module dialog fields that are displayed in bold (in the Make scenario, not in this documentation article) are mandatory!

Note

You do not have to establish a connection for adding webhooks to your Tawk.to account.

1. Open any Watch module, enter a name for the webhook, click Save, and copy the URL address to your clipboard.

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2. Log in to your Tawk.to account. Click Settings > Webhooks > Create Webhook.

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3. Enter a name for the webhook, and in the Endpoint field, enter the URL address copied in step 1, select the events you want to watch, and click Save.

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You have successfully added the webhook.

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Watch Chat Ends

Triggers when a chat ends.

Webhook Name

Enter a name for the webhook.

Watch Chat Starts

Triggers when the first message in a chat is sent by a visitor or agent.

Webhook Name

Enter a name for the webhook.

Watch New Ticket

Triggers when a new ticket is created.

Webhook Name

Enter a name for the webhook.

For more information on webhooks, see Tawk.to webhooks.