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The ServiceNow modules allow you to monitor, search, retrieve, create, update, or delete records and create or assign tickets to your ServiceNow account.


To use ServiceNow in Make, you must have the Enterprise plan.

All Enterprise apps are currently labeled as premium tier 3 in Make.

To get started with ServiceNow, create an account by contacting the sales team at

For a list of endpoints, refer to the ServiceNow API documentation.

Connect ServiceNow to Make

To connect the ServiceNow app with :

  1. Log in to your ServiceNow account.

  2. Click Profile > Change User Role. Select Admin and click Change User Role.

  3. Click Manage instance password.

  4. Copy the details Instance name, Instance URL, Username, and Password to a safe place.

  5. Log in to your Make and add a module from the ServiceNow into a Make scenario.

  6. Click Add next to the Connection field.

  7. In the Connection name field, enter a name for the connection.

  8. In the Sub-domain field, enter the sub-domain from the instance URL copied in Step 4. For example, if the URL is, enter sampleinstance in the Sub-domain field without the trailing dot. Do not include the top-level domain (.com) or the second-level domain (.service-now).

  9. In the Username and Password fields, enter the details copied in Step 4 and click Save.

You have successfully connected the ServiceNow app with Make and can now build scenarios.

Build ServiceNow Scenarios

After connecting the app, you can perform the following actions:

  • Watch Records

    Triggers when a record is created or updated.

  • Search Records

    Searches for records by a filter parameter.

  • Get a Record

    Gets a specified record.

  • Create a Record

    Creates a new record.

  • Update a Record

    Updates an existing record.

  • Delete a Record

    Deletes a record.

  • Create an Incident

    Creates a new incident.

  • Assign a Ticket

    Assigns an incident ticket.

  • Make an API Call

    Performs an arbitrary authorized API call.