SolarWinds Service Desk
With SolarWinds Service Desk modules in Make, you can watch, list, retrieve, create, update, and delete:
users
hardware
problems
contracts
incidents
changes
releases
solutions
other assets
To get started with SolarWinds Service Desk, create an account at solarwinds.com.
Connect SolarWinds Service Desk to Make
To connect SolarWinds Service Desk app, you need to obtain the API Key.
Log in to your SolarWinds Service Desk account.
Click Setup.
Click Users & Groups.
Click Name.
Click Show Token and copy it to a safe place.
Log in to your Make account, insert a SolarWinds Service Desk module in your scenario and click the Add button next to the Connection field.
In the Connection name field, enter a name for the connection.
In the API Token field, enter the details copied in step 5, select whether you are a European-based customer, and click Save.
You have successfully connected the SolarWinds Service Desk app and can now build Make.
Users
You can watch, list, retrieve, create, update, and delete users using the following modules.
Triggers when a new is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of users Make will return during one execution cycle. The default value is 10. |
Lists all users.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of users Make will return during one execution cycle. The default value is 10. |
Gets the details of the user.
Connection | Establish a connection to your SolarWinds Service Desk account. |
User ID | Select or map the User ID whose details you want to retrieve. |
Creates a new user.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing user.
Connection | Establish a connection to your SolarWinds Service Desk account. |
User ID | Select or map the User ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a user.
Connection | Establish a connection to your SolarWinds Service Desk account. |
User ID | Select or map the User ID you want to delete. |
You can watch, list, retrieve, create, update, and delete hardware using the following modules.
Triggers when new hardware is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of hardware Make will return during one execution cycle. The default value is 10. |
Lists all hardware.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of hardware Make will return during one execution cycle. The default value is 10. |
Gets the details of the hardware.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Hardware ID | Select or map the Hardware ID whose details you want to retrieve. |
Creates new hardware.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates existing hardware.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Hardware ID | Select or map the Hardware ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes hardware.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Hardware ID | Select or map the Hardware ID you want to delete. |
Problems
You can watch, list, retrieve, create, update, and delete problems using the following modules.
Triggers when a new problem is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of problems Make will return during one execution cycle. The default value is 10. |
Lists all Problems.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of problems Make will return during one execution cycle. The default value is 10. |
Gets the details of the problem.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Problem ID | Select or map the Problem ID whose details you want to retrieve. |
Creates a new problem.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing problem.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Problem ID | Select or map the Problem ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a problem.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Problem ID | Select or map the Problem ID you want to delete. |
Contracts
You can watch, list, retrieve, create, update, and delete contracts using the following modules.
Triggers when a new contract is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of contracts Make will return during one execution cycle. The default value is 10. |
Lists all contracts.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of contracts Make will return during one execution cycle. The default value is 10. |
Gets the details of the contract.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Contract ID | Select or map the Contract ID whose details you want to retrieve. |
Creates a new contract.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing contract.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Contract ID | Select or map the Contract ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a contract.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Contract ID | Select or map the Contract ID you want to delete. |
Incidents
You can watch, list, retrieve, create, update, and delete incidents using the following modules.
Triggers when a new incident is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of incidents Make will return during one execution cycle. The default value is 10. |
Lists all incidents.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of incidents Make will return during one execution cycle. The default value is 10. |
Gets the details of the incident.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Incident ID | Select or map the Incident ID whose details you want to retrieve. |
Creates a new incident
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing incident.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Incident ID | Select or map the Incident ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes an incident.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Incident ID | Select or map the Incident ID you want to delete. |
Changes
You can watch, list, retrieve, create, update, and delete changes using the following modules.
Triggers when a new change is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of changes Make will return during one execution cycle. The default value is 10. |
Lists all changes.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of changes Make will return during one execution cycle. The default value is 10. |
Gets the details of the change.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Change ID | Select or map the Change ID whose details you want to retrieve. |
Creates a new change.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing change.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Change ID | Select or map the Change ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a change.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Change ID | Select or map the Change ID you want to delete. |
Releases
You can watch, list, retrieve, create, update, and delete releases using the following modules.
Triggers when a new release is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of releases Make will return during one execution cycle. The default value is 10. |
Lists all releases.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of releases Make will return during one execution cycle. The default value is 10. |
Gets the details of the release.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Release ID | Select or map the Release ID whose details you want to retrieve. |
Creates a new release.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing release.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Release ID | Select or map the Release ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a release.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Release ID | Select or map the Release ID you want to delete. |
Solutions
You can watch, list, retrieve, create, update, and delete solutions using the following modules.
Triggers when a new solution is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of solutions Make will return during one execution cycle. The default value is 10. |
Lists all solutions.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of solutions Make will return during one execution cycle. The default value is 10. |
Gets the details of the solution.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Solution ID | Select or map the Solution ID whose details you want to retrieve. |
Creates a new solution.
For field descriptions, see the SolarWinds Service Desk API reference.
Updates an existing solution.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Solution ID | Select or map the Solution ID whose details you want to update. |
For field descriptions, see the SolarWinds Service Desk API reference.
Deletes a solution.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Solution ID | Select or map the Solution ID you want to delete. |
Other Assets
You can watch, list, retrieve, create, update, and delete other assets using the following modules.
Triggers when a new other asset is created.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of other assets Make will return during one scenario execution cycle. The default value is 10. |
Lists all other assets.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Limit | Set the maximum number of other assets Make will return during one scenario execution cycle. The default value is 10. |
Gets the details of the other asset.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Other Asset ID | Select or map the Other Asset ID whose details you want to retreive. |
Creates a new other asset.
For the field descriptions, see SolarWinds Service Desk API reference.
Updates an existing other asset.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Other Asset ID | Select or map the Other Asset ID whose details you want to update. |
For the field descriptions, see SolarWinds Service Desk API reference.
Deletes another asset.
Connection | Establish a connection to your SolarWinds Service Desk account. |
Other Asset ID | Select or map the Other Asset ID you want to delete. |
Other
You can call APIs using the following module.
Performs an arbitrary authorized API call.
Note
For the list of available endpoints, refer to the SolarWinds Service Desk API documentation.
Connection | Establish a connection to your SolarWinds Service Desk account. |
URL | Enter a path relative to |
Method | GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry. |
Headers | Enter the desired request headers. You don't have to add authorization headers; we already did that for you. |
Query String | Enter the request query string. |
Body | Enter the body content for your API call. |
Example of use - List Incidents
The following API call returns all incidents from your account.
URL: /incidents
Method: GET
Matches of the search can be found in the module's Output under Bundle > Body.
In our example 4 incidents were returned:
