You can change your subscription anytime.

If you decide to upgrade or downgrade, we charge your card immediately, and the new billing cycle runs. These terms do not apply when downgrading to the Free plan.

### No cash refund

Make has no cash refund policy.

You can upgrade between plans and between tiers. Plans differ in features, and tiers refer to the number of operations.

• Changing from a lower plan to a higher plan, regardless of the tier (e.g. changing from the highest tier in Core to the lowest tier in Teams)

• Changing within the same plan to a higher tier (e.g. from 10,000 operations per month in Pro to 150,000 operations per month in Pro)

• Changing from a monthly to an annual subscription to an equal or higher tier (e.g. changing from 10,000 per month in Pro to 120,000 per year in Pro)

1. Go to Dashboard > Subscription.

2. A purple border and highlight mark your current plan.

Click the arrow to open a drop-down menu with different operation tiers. Choose the number of operations in your new plan.

4. Click Proceed to payment on the checkout page.

A notification pops up saying that your plan was successfully changed. Your new plan is highlighted on the subscription page.

### Credit

If you decide to upgrade, we convert your unused operations (including purchased extra operations) to credit in dollars according to the price per operation in your current plan.

We deduct this credit immediately from your payment for the new upgraded subscription. The credit is visible in the checkout page calculation.

Credit calculation explained

For example, you want to upgrade from Core to Pro, and you have 160,000 unused operations. We convert these unused operations to credit. You can find the calculation logic below.

1. We calculate the price per single operation in your original price plan.

We do this by dividing the price of the plan with the number of operations.

In this example the original price of the Core plan is $113.85 and it has 150,000 operations per month.$113.85 divided by 150,000 operations equals $0,000759 per one operation. 2. We multiply the price per operation with the number of unused operations. Our price per operation is$0.00075 and there are 160,000 unused operations.

$0.000759 multiplied with 160,000 unused operations equals$121.44, which is the amount of the credit you can see deducted on the checkout page.

The credit amount cannot exceed the amount of your total bill.

You can downgrade between plans and between tiers. Plans differ in features, and tiers refer to the number of operations.

• Changing from a higher plan to a lower plan, regardless of the tier (e.g. changing from the lowest tier in Teams to the highest tier in Core)

• Changing within the same plan to a lower tier (e.g. changing from 150,000 operations in Pro to 10,000 operations in Pro)

• Changing from an annual to a monthly subscription to a lower tier is a downgrade (e.g. changing from 240,000 operations per year in Pro to 20,000 operational per month in Pro).

1. Go to Dashboard > Subscription.

Choose the plan you want to downgrade to. Choose the number of operations in your plan.

In the example below, the current plan is Pro with the minimum number of operations. So you can downgrade to any tier in Core.

4. A popup window appears. Click Downgrade to ... plan (the ... part changes according to your plan).

5. On the checkout page click Proceed to payment.

A notification pops up saying that your plan was successfully changed. Your new plan is highlighted on the subscription page.

### Transfer of unused operations

If you want to downgrade, we transfer your unused operations to the new downgraded plan in a 1:1 ratio. You can use the transferred operations in the new downgrade plan for the length of your new billing cycle:

• 30 days for a monthly plan

• 365 days for an annual plan

For example, you decide to downgrade from Pro plan to Core plan and you have 10,000 operations left. In the Core plan, you choose the tier with 150,000 operations/month, so in the first month of the downgrade, you have 160,000 operations available.

First you use the operations within your subscription, then the extra/transferred operations. You can see the number of operations you have on your Dashboard.

Data is also automatically transferred with the operations. In Integromat operations and data transfer were separate.

You can cancel your subscription at any time.

### How to cancel your subscription

1. Go to Dashboard > Subscription > My plan.

2. Click Cancel subscription.

3. A new dialog opens. Click Cancel subscription to cancel.

4. We will send you a confirmation on your email which looks similar to the below screenshot.

### What happens after cancellation

We don't charge you for the next month, but you can still use your current subscription until the end of your billing cycle. After that, we switch you to the Free plan (assuming that you are not the owner of another organization with the Free plan).

We don't transfer your unused operations to that Free subscription. You will have the standard Free subscription (i.e. 1,000 operations per month). This applies to both monthly and annual subscriptions.

You can have only one free organization under your account.

If you have multiple organizations under your account and one subscription is already canceled, every next organization you cancel is set as an organization without a license. You cannot run any scenarios under this organization until you subscribe to a new plan.

## Extra operations

You can buy extra operations at any time.

### How to buy extra operations

1. Go to Dashboard > Organization > Buy extra operations.

You can also access the same dialog via Dashboard > My plan > Buy extra operations.

2. Select how many extra operations you want to buy.

You can choose between 1,000 and 10,000 operations.

### Price per extra operation

The price for the extra operations is identical to the price per operation within your pricing plan and tier.

For example, if you are subscribed to a $9 plan and have 10,000 operations, 1 operation costs you$0.0009 ($9 / 10,000 operations). If you decide to buy 1,000 extra operations, it costs you$0.9 (1,000 operations * $0.0009). If you decide to buy 10,000 extra operations, it costs you$9 (10,000 operations * \$0.0009).

3. Click Proceed to payment.

4. You will see the extra operations on your dashboard.

First you use the operations within your subscription, then the extra/transferred operations. You can see the number of operations you have on your Dashboard.

Data is also automatically transferred with the operations. In Integromat operations and data transfer were separate.

### Validity of extra operations

Extra operations are valid for the current billing cycle. For example, you have monthly billing and your billing cycle is from the first until the last day of the month. If you buy extra operations on the 20th, extra operations are valid until the last day of that month.

If you have the annual plan, extra operations expire at the end of your billing year.

### Important

For Core plan with an annual subscription, operations reset every month and your extra operations follow the same logic.

## Monthly and annual subscription

You can choose between a monthly or an annual subscription.

### Monthly subscription

If you have a monthly subscription, your billing cycle is one month. For example, if you subscribe on 12 January, your next payment is due on 12 February.

If you have a monthly subscription, you get the monthly allocation of operations in the tier you choose.

### Annual subscription

If you have an annual subscription, you pay the whole yearly amount up front and we allocate all the operations that belong in the specific plan and tier you chose. There is no monthly operations allotment, but the bulk of operations is available for you to use flexibly over the year.

### Important

With Core plan you always have monthly allocated operations, even if you have an annual subscription. Only Pro and Teams plans have an annual package of operations.

If you change from a monthly to an annual subscription, and vice versa, we look at your current and future operations tier. The tier determines whether the action is an upgrade or a downgrade.

Changing from a monthly to an annual subscription to an equal or higher tier is an upgrade (e.g. changing from 10,000 per month in Pro to 120,000 per year in Pro).

Changing from an annual to a monthly subscription to a lower tier is a downgrade (e.g. changing from 240,000 operations per year in Pro to 20,000 operational per month in Pro).

## Coupons

### Important

Each coupon is unique and only redeemable once.

Make issues coupons via email that contain a coupon code, for example xrCeZkqA.

Coupons are valid for one or more of the following:

• Discounts on subscription plans, such as your current tier and plan or higher tiers and plans.

• Extra operations.

### Caution

You need a paid subscription to redeem extra operations.

### Note

For organizations, the owner should redeem coupons. Because coupons are one-time and based on current subscription details, using the owner's role ensures all organization members enjoy access to any and all extra features and operations.

1. Go to Dashboard > Subscription and click Redeem coupon.

2. Enter your coupon code and click Redeem coupon.

3. In the payment checkout, your coupon appears in the details of your plan.

### Note

Depending on the details of your discount and your plan, you may be redirected to a payment gateway to finish redeeming your coupon.

1. Coupons for discounted plans appear with a green Active tag. Click on the arrow to see your coupon details.

### Note

Coupons do not change your plan details on the subscription tab.

2. Coupons for extra operations show the number of extra operations and their expiration date.

To confirm successful redemption of your coupon, check the details in the Organization panel, Subscription panel, or Subscription > My Plan.

For example, you have a 50% discount coupon valid for 2 months and you usually pay your subscription on the 1st of the month (see screenshot below). If you enter the coupon on January 15th, the coupon is applied to your bill on February 1st and March 1st. From April your subscription goes back to normal unless you decide to upgrade or downgrade.

An example of coupon validity (red) vs your regular billing cycle (green)

Extra operations are valid for the length of your billing cycle and expire on your billing day. For example, you have a coupon for 10,000 extra operations and your monthly subscription is the 15th of the month. If you redeem the extra operations on the 14th, they are valid until the 15th.

You can have a maximum of 1 coupon applied to your subscription plan at a time. Applying a second plan/tier coupon cancels the first. This limit does not apply to coupons for extra operations. You can combine coupons for plans and extra operations.