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Respond.io

With Respond.io modules in Make, you can search, retrieve, create, and update contacts, add and remove tags, and send messages, replies, and attachments in your Respond.io account.

To use the Respond.io modules, you must have a Respond.io account. You can create an account at respond.io.

Refer to the Respond.io API documentation for a list of available endpoints

Connect Respond.io to Make

To establish the connection, you must:

  1. Obtain your API key in Respond.io. 

  2. Establish the connection in Make.

Obtain your API key in Respond.io

To obtain your API key from your Respond.io account:

  1. Log in to your Respond.io account.

  2. In the left sidebar, click Settings.

  3. Under Workspace Settings click Integrations.

  4. Click Connect next to the Make option.

    new-1-respond_io.png

  5. Click the unhide icon, copy the API key value shown and store it in a safe place.

    2-respond_io.png

You will use this value in the API Token field in Make.

Establish the connection with Respond.io in Make

To establish the connection in Make:

  1. Log in to your Make account, add a Respond.io module to your scenario, and click Create a connection.

    Note: If you add a module with an instant tag, click Create a webhook, then Create a connection.

  2. Optional: In the Connection name field, enter a name for the connection.

  3. In the API Token field, enter the API key copied above.

    3-respond_io.png

  4. Click Save.

  5. If prompted, authenticate your account and confirm access.

You have successfully established the connection. You can now edit your scenario and add more Respond.io modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Build Respond.io Scenarios

Contact

  • Get Contact

  • Create a Contact

  • Update a Contact

  • Delete a Contact

  • Create or Update a Contact

  • Search Contacts

  • List Contact Channels

  • Add a Tag to a Contact

  • Remove a Tag

  • New Contact

  • Contact Updated

  • Contact Tag Updated

Comment

  • Add a Comment

  • New Comment

Messaging

  • Send a Message

  • Get a Message

  • New Incoming Message

  • New Outgoing Message

Conversation

  • Assign or Unassign a Conversation

  • Open or Close a Conversation

  • Contact Assignee Updated

  • Conversation Closed

  • Conversation Opened

Space

  • List Users in a Workspace

  • Get a User

  • Create a Custom Field

  • List Custom Fields in a Workspace

  • Get a Custom Field

  • List Closing Notes in a Workspace

  • List Channels in a Workspace

Other

  • Make an API Call

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